Making and keeping appointments
When you make your appointment, be sure to let our receptionist know the nature of your visit (sports physical, ear pain, a rash, second opinion, etc.) Also, please let us know at the time you make your appointment if you have several questions or concerns, or if you want more than one child checked. Reason: We want to schedule enough time for your concerns. If we try to squeeze multiple issues (or children) into a single “quick visit” time slot, it either results in cutting you off (not fair to you), or making our other patients wait while we finish (not fair to them).
Our “on-time” and “late” policy
We understand that even the most organized mom or dad can run late sometimes. If that’s the case, call us before your appointment time. We can reschedule your appointment for a time that’s better for you. If you are late for an appointment but don’t call us, we will probably give your time away to another patient.
Patients arriving early and on time will be seen in the order they were scheduled.
Sick patients arriving up to 30 minutes late will be seen, but will have to wait while we see patients who were on time. “Well” patients (physicals, rechecks, etc.) will be asked to reschedule.
Any patient arriving more than 30 minutes late, or unannounced walk-ins, may be asked to reschedule.
Our same-day visit policy
We know that when your child is sick, you worry about his or her health. Sometimes you want to have them seen right away to make sure it’s not serious. So you will not have to go to the ER, we offer same day sick appointments for children.
Our policy is: Established patients of our practice who call ahead for a “sick visit” appointment by 3:00 PM on weekdays will be offered an appointment time before we close for the day.
We will try our best to accommodate you, but we can’t guarantee that the time will be your first choice. We must offer appointment slots on a first-come, first-served basis. Be sure your babysitter knows to call you before 3:00 pm if your child gets sick.
Your appointment may be scheduled with any of our providers. If you have a preference, we will certainly try to accommodate it. However, if one physician is at the hospital, completely booked, etc., we will schedule your appointment with another.
If you are more than 30 minutes late for your appointment, we cannot guarantee that you will be seen.
You must call ahead. “Drop-ins” aren’t fair to families who have called.
If we are very busy, we reserve the right to determine what constitutes an urgent sick visit. Visits that are not considered urgent, such as well-baby checks, bedwetting, etc., may be asked to schedule another day so we can work in truly ill children.