Plateau Pediatrics conducted our annual patient satisfaction survey in April of 2016. Similar to previous surveys, this was a one page, double sided written survey that patients were asked to complete over a 2 week period of time. We received 312 completed surveys during that time. We were very pleased with the feedback and appreciate all of those who participated. We would like to share our 2016 Plateau Pediatrics Patient Satisfaction Survey results with you; to view the full summary of results, click here.
Sheri Burnett, RN
Ms. Sheri Burnett’s love for children, along with her talent for problem-solving, have inspired her to tackle immunization challenges in her practice.
As the Clinical Supervisor for Plateau Pediatrics, Ms. Burnett has vastly improved the vaccine organization and administration system for her practice. By revamping organizational practices and paying close attention to details, she has maximized Plateau Pediatrics’ efficiency and effectiveness in all aspects of childhood immunization. Ms. Burnett provides her colleagues with immunization training and resources that allow them to excel at serving their patients. By creating and managing a highly-efficient environment, as well as being upfront and honest with the patients and families of Plateau Pediatrics, Ms. Burnett has played an integral role in improving immunization coverage of children younger than two years old. She took the initiative to improve patient education in the practice by displaying free-standing copies of handouts on all vaccines recommended for children.
Ms. Burnett’s expertise in childhood immunization has not gone unnoticed. Pediatricians, other healthcare professionals, and community resource networks all turn to her for insight on how to improve immunization practices and services in their own offices in areas such as vaccine administration, and vaccine storage and handling.
Ms. Burnett’s ongoing efforts to improve immunization practices within her own practice and her community make her Tennessee’s CDC Childhood Immunization Champion.
The CDC Childhood Immunization Champion Award, given jointly by the CDC Foundation and CDC, honors individuals who are doing an exemplary job or going above and beyond to promote childhood immunizations in their communities.
Cumberland County Schools have launched a parent portal called Skyward. This portal allows parents to view attendance, school assignments, grades, and much, much more! To log in to the portal visit the Skyward link on the Cumberland County Schools webpage.
For more information regarding downloading the app and getting registered check out Skyward's information packet.
Plateau Pediatrics Holiday Hours:
Thursday, December 24, 2015 Closing at 11:00 AM
Friday, December 25, 2015 Closed
Thursday, December 31, 2015 Closing at 11:00 AM
Friday, January 1, 2016 Closed
If you need to reach an on-call provider while the office is closed you can call our office at (931) 707-8700 and you will be connected with our After Hours Messaging Service.
Plateau Pediatrics wishes our patients and their families a warm and happy holiday season. From all of us to all of you, Merry Christmas and Happy New Year!
We've compiled a list of area Fall Festival and Trunk or Treat Events in the surrounding areas. Also, if you're out and about on Friday, October 30 bring your child by our office. We'll be dressing up as our favorite Disney characters!
Fall Festival FREE
Brown’s Chapel Church of God – Deepwater Road, Pleasant Hill, TN
October 24, 2015 10:00 am — 4:00 pm Weather permitting
Fall Festival FREE
Memorial Baptist Church Family Life Center (behind church) for more information call 931-484-9278
October 28, 2015 5:30 pm
Quacker and the Goblins Halloween Puppet Show – Stories, Music, Craft Activity, and Treats – Come in Costume! FREE
Art Circle Library for more information call 931-484-6790
October 30, 2015 4:30 pm — 5:30 pm
2nd Annual Trunk or Treat – Face Painting, Music, Crafts, Photo Booth, Dancing, Bouncy House, Haunted walk thru the stages. FREE
Cumberland County Playhouse Parking Lot
October 30, 2015 4:00 pm — 6:00 pm
Halloween Costume 5k and 1 mile Run – proceeds go to Noon Rotary Club – Rewards for Best Costume, Most Original, etc.
$20 prepaid with T-Shirt $25 at sign in – no T-Shirt
October 31, 2015 7:00 am Registration
Halloween at the Children’s Library – Meet Ms. Scarecrow and get a treat FREE
Art Circle Library for more information call 931-484-6790
October 31, 2015 10:00 am — 12:00 pm
Trunk or Treat FREE
Church of God on Deck Road, Pleasant Hill
October 31, 2015 5:00 pm — 8:00 pm Weather Permitting
Trunk or Treat FREE
Cumberland Mountain State Park – for more information call 484-6138
October 31, 2015 5:00 pm — 7:00 pm
The Minion Factory – Games, Food, Prizes, Candy, Bounce House FREE
Revolution Church at Crossville Outlet Mall www.crossvillerevolution.com
October 31, 2015 6:00 pm — 8:00 pm
One number does it all!
Beginning at 5:00 p.m. on Monday, September 21, 2015, you will no longer have to dial a different number for our after-hours answering service. You will now only need to call our office number (931) 707-8700 to be connected with our answering service. Once you are connected, you will be able to leave a message for our on-call RN or provider who will return your call as quickly as possible.
As most parents know, sports physicals are required by the school system for participation in most sports-related activities. While many schools and walk-in clinics offer special sports physicals, these do not take the place of your child’s annual well exam, which should be performed by your Primary Care Provider. An annual well exam ensures that your child is healthy and developing mentally and physically, as they should. You can learn more about the reasons your child needs an annual well exam here.
As a Certified Patient-Centered Medical Home, we encourage our patients to come to us for their physicals to ensure a complete, detailed exam including the specialized history and musculoskeletal exam required for a sports physical. If your child has had a well exam in our office within the past 12 months, we can most often complete the TSSAA form without a separate appointment being required.
These forms can generally be completed and ready for pick-up in approximately 24 to 48 hours after the parent portion has been completed. If your child has not had a recent physical, we will be delighted to schedule him or her for a well exam. The TSSAA form can be completed during this visit. TSSAA forms can be downloaded here, or they can additionally be picked up in our office.
Plateau Pediatrics conducted our annual patient satisfaction survey in April of 2015. Similar to previous surveys, this was a one page, double sided written survey that patients were asked to complete over a 2 week period of time. We received 343 completed surveys during that time. We were very pleased with the feedback and appreciate all of those who participated. We would like to share our 2015 Plateau Pediatrics Patient Satisfaction Survey results with you; to view the full summary of results, click here.
There are several area Vacation Bible School, Church Camps, and Mother's Day Out Programs to keep your kids busy this summer.
Memorial Baptist Vacation Bible School
May 31-June 5 Kick off May 31 at 6:00 pm with a meal from 6 – 7 followed by a Gospel Bluegrass Festival and Animal Exhibits. VBS June 1-5 5:30 pm – 8:30 pm, Family Celebration Night June 7 at 6 pm. For more information call (931) 484-9278 Church is located near the Crossville Airport Free
Fairfield Baptist Church Vacation Bible School
June 1 – 5 “Journey off the Map” For more information call the church at (931) 729-4519 - 1863 Hwy 100, Centerville, TN 37033 Free
Central Baptist Vacation Bible School
June 7-11 6:00pm-8:30 pm for ages 4 yrs-6th grade. Call the church office for more information. (931) 484-8426 - 1346 S. Main St. Crossville, TN Free
Emmanuel Baptist Church Vacation Bible School
June 8-12 6:00 pm – 8:00 pm “Picking Good Fruit”. For more information call the church at (931) 484-9190 - 90 Dayton Ave Free
Crossville First United Methodist Church Vacation Bible School
June 12-16 from 5:00pm-8:00pm For more information contact Kimberly White at (931) 484-3537 - 100 Braun St., Crossville Tn. Free
First Presbyterian Church Vacation Bible School
June 14-19 5:30pm-7:30 pm for ages 3 yrs. to 6th grade. Call the church office (Tues-Thurs) to register. (931) 484-4644 - 15 Rock Quarry Rd, Crossville, TN Free
St. Claire Baptist Church Vacation Bible School
June 15-19 6 pm – 8:30 EST “Journey off the Map” Light supper served nightly at 5:30 pm EST. 307 Rocky Springs Rd., Spring City, TN Free
Lantana Road Baptist Church Vacation Bible School
June 21 – 25 6 pm to 8:30 pm. For more information call the church office at (931) 788-2844 - 3270 Lantana Road, Crossville, TN. Free
Brown’s Chapel Church of God Vacation Bible School
July 13-17 5:30pm-7:30pm Call (931) 277-3301 for more information - 339 Deck Rd. Crossville, TN. Free
Bible Baptist Church Vacation Bible School
July 26-31 6:30 pm – 9:00 pm Special Guest Dr. Bob Daugherty Tuesday – Friday For more information contact the church at 931-707-5514 or e-mail email@example.com - 1335 US Hwy 70 E., Crossville, TN Free
Central Baptist Church Mother’s Day Out Program
For more information call (931) 484-8426 - 1346 S. Main St. Crossville, TN $20/day per child plus a packed lunch.
Cumberland Fellowship Summer Camp
May 26-August 6 Serving children who have completed Kindergarten-5th grade. For more information call (931) 707-1883 or email firstname.lastname@example.org Full time $75/week Part time $16/day
Recently, we had a patient mom send us the following message through her portal account: " I'm so amazed that even though my family has only been with this practice for the past year, all of my children's growth charts and immunization records are up-to-date; even the records from their previous provider are included!! I am in awe everyday at the thoroughness of Plateau Pediatrics and the constant efforts to improve upon what is already the most efficiently ran doctor's office I've ever had the pleasure to be a part of. Thanks for all your hard work!!!"
We love hearing from our parents! Thank you all for making Plateau Pediatrics so successful year after year!
Starting May 26, 2015, Mental Health Cooperative will begin seeing patients for initial evaluations and counseling services at Plateau Pediatrics. A counselor will be available on Tuesdays and Thursdays.
Mental Health Cooperative accepts most insurances, for more information about their insurance polices click here. If you would like to discuss scheduling an appointment for your child, please contact our Referral Coordinator at (931) 707-8700 x 7233. If you would like to further discuss your child's behavioral or mental health issues, please contact a triage nurse at (931) 707-8700, option 2, to schedule a provider- parent consultation.
Cumberland Mountain State Park
All Season Activities include hiking trails, swimming, basketball, tennis and volleyball courts, horse shoes, playground, and softball fields. For more information visit: http://www.tn.gov/environment/parks/CumberlandMtn/
Cumberland Mountain State Park (CMSP)
Memorial Day–Labor Day Interpretative rangers will be available. Tues-Sat with fun-filled, exciting programs offered daily. Most programs are free of charge and program lists will be made available weekly. For more information contact Ranger Monica Johnson at 484-6138.
Junior Golf Academy
June 1-3 from 8:00am-10:00am each day at The Bear Trace Golf Course. It is designed to teach children ages 6-15 the basic fundamentals of golf, encourage play and practice, and develop social skills and emotional control. For more information call (931) 707-1640, (931) 788-3301, or (931) 922-4653.
National Trail Day at CMSP
June 6 at 10:00am We will be hiking the Pioneer Short Loop Trail, an easy to moderate three mile loop. Meet at the boat dock parking lot. For more information, call the park office at (931) 484-6138.
Meadow Park Lake 15th Annual Kid’s Fishing Derby
June 6 from 6:30am-12 noon City of Crossville, TWRA, and Veolia will host a free fishing derby for children ages 5 yrs-15 yrs at Meadow Park Lake. Participants must bring: Parent/Guardian, fishing pole/tackle, and/or bait. Trophies awarded to total weight winners in Divisions (ages 5-8), (ages 9-12), and (ages 13-15).
Open Gym at SEA
June 6 Open gym from 9:00am-11:00am at Stevie’s Elite Athletics located at 2954 Hwy 70 North in Crossville. $8 for members and $10 for nonmembers. For more information call (931) 456-7321.
CRYSA Soccer Fall
Now-June 7 Registration for fall soccer. Late registration is June 8-14 ($60). For more information call (931) 456-6632. http://tn-crysa.affinitysoccer.com
Junior Ranger Camp at CMSP
June 8-12 (ages 8-12) and June 15-17 (ages 5-7) Application submission is June 1st. All applications must be picked up and turned in at the park office. For additional information, contact Ranger Monica Johnson at 484-6138.
$25/child and space is limited
Kids Night Out at SEA
June 12 from 6:30pm-10:00pm at Stevie’s Elite Athletics located at 2954 Hwy 70 North in Crossville. $20/member and $25/nonmember. There is a $5 discount for each additional sibling. Call (931) 456-7321 for more information.
Back Handspring Clinic at SEA
June 13 from 9:00am-11:00am at Stevie’s Elite Athletics located at 2954 Hwy 70 North in Crossville$20 for members and $25 for nonmembers. Call (931) 456-7321 for more information.
Kid’s Day at the Visitor Center
June 16th from 12:00pm-4:00pm at the visitor center across from Stone Memorial High School. There will be a prize wheel, refreshments, live animals, sidewalk chalk for drawing and more. For more information, call Beth Davis at (931) 787-1755.
Sequatchie Summer Soccer Camp U7-U9& U10-U14
June 22-26 This camp is ideal for youth players who are excited about soccer and interested in learning the game in a FUN, skill-building environment. The player-centric training curriculum is designed to build self-confidence through positive reinforcement and provide kids with a solid foundation of soccer skills. To register, send an email to Sequatchiesummercamp@gmail.com
Friday Night Air Summer Concert Series
June 26 Outdoor concerts offering a wide variety of music samplings starting at 6pm each scheduled Friday. They will be performed at the Spirit Broadband Amphitheater. For more information call (931) 484-6133 or visit www.palacetheatre-crossville.com
Outdoor Adventure Weekend at CMSP
June 27-28 Geared to youths 13 years and older, this is a great opportunity to learn about nature and its habitats, fundamentals of camping, kayaking, rock climbing, and “Leave No Trace” principles. Applications available at the park office or online at www.cmspfriends.com. CMSP Office: (931) 484-6138. Contact Ranger Monica Johnson.
$30-Space is limited to 10 campers.
Cumberland Mountain State Park
July 4th Join us for our 6th Annual 4th of July Parade!! Decorate your bike, vehicle, dog, and yourself to show off your Independence Pride!! Parade will begin in the office parking lot and end at the upper playground area for a variety of activities. Family games, watermelon seed spitting contest, homemade ice cream, and the winner of the Independence Pride contest will be chosen. Meet in the Office Parking Lot @ 10:00am. For more information, call the park office at (931) 484-6138.
July 4 City Annual Firework's show at Centennial Park. For more information contact Billy Loggins at (931) 787-1956.
Kids Night Out at SEA
July 10 from 6:30pm-10:00pm at Stevie’s Elite Athletics located at 2954 Hwy 70 North in Crossville. $20/member and $25/nonmember. There is a $5 discount for each additional sibling. Call (931) 456-7321 for more information.
Back Handspring Clinic at SEA
July 11 from 9:00am-11:00am at Stevie’s Elite located at 2954 Hwy 70 North in Crossville. $20/member and $25/nonmember. Call (931) 456-7321 for more information.
Friday Night Air Summer Concert Series
July 24 Outdoor concerts offering a wide variety of music samplings starting at 6pm each scheduled Friday. They will be performed at the Spirit Broadband Amphitheater. For more information call (931) 484-6133 or visit www.palacetheatre-crossville.com
Open Gym at SEA
July 25 Open gym from 9:00am-11:00am at Stevie’s Elite Athletics located at 2954 Hwy 70 North in Crossville. $8/member and $10/nonmember. For more information call (931) 456-7321.
Friday Night Air Summer Concert Series
August 21 Outdoor concerts offering a wide variety of music samplings starting at 6pm each scheduled Friday. They will be performed at the Spirit Broadband Amphitheater. For more information call (931) 484-6133 or visit www.palacetheatre-crossville.com
Upward Basketball and Cheerleading
Registration in August. For more information visit: http://cbccrossville.org
$50-60 for basketball $53-63 for cheerleading
Obed River Park, Arboretum, and Trail
All Season Paved walking trail for walkers, runners, rollerblades, and bicycles. Please call (913) 484-9571 for more information.
All Season Walking trails with waterfalls. For more information please visit: http://www.tn.gov/environment/na/natareas/piney/
Justin P Wilson Cumberland Trail State Park
All Season Hiking trails with waterfalls, streams, overlooks, and more. For more information visit: http://tnvacation.com/vendors/justin_p_wilson_cumberland_trail_state_park/
Ozone Falls Natural Area
All Season Walking trail with waterfall. This waterfall was used as a film location for the movie “The Jungle Book”. For more information visit: http://www.tn.gov/environment/na/natareas/ozone/
All Season Pony Rides ($10), horseback riding, hayrides, and bonfires. Visit www.wildwoodtrails.com or call (931) 484-3733 for more information.
Prices vary and reservations are needed.
Cumberland County Playhouse
All Season Variety of shows, events, classes and more. Visit http://www.ccplayhouse.com/ or call (931) 484-8402 for more information.
TAD Activity Center
Hosts an after school program, summer programs, and special events such as basketball tournaments, arts and crafts, and other fun activities. For more information visit http://tadcenter.com/index.htmlor call 931-456-2859.
Art Circle Public Library
Several reading programs and events are being offered from summer reading clubs to movies.
Bounce Partyz Fun Zone
All Season An indoor inflatable fun zone offering open play, birthday parties, and lock-ins located in Vanity Fair Mall. Rates vary: Mon-Thurs $5, Fri-Sun $7 for unlimited bounce time. For more information call (931) 456-9524.
$5-$7/child for unlimited bounce time
Our office will be closed on Monday, May 25, 2015 in observance of Memorial Day. We will re-open on Tuesday, May 26, 2015 at 7:00 am.
Our office will be open from 8:00 to 11:00 on Wednesday, December 31, 2014. We'll be closed all day Thursday, January 1, 2015 for New Year’s Day. Please call our on-call pediatrician at (931) 484-9511 if you have an emergency.
Our office will be closed all day on Thursday, December 25, 2014. We'll be open from 8:00 to 11:00 on Friday, December 26, 2014. Please call our on-call pediatrician at (931) 484-9511 if you have an emergency.
Our website has a new look. Feel free to look around!
Why should my child get the flu vaccine? Influenza is a common cause of illness, resulting in days of high fever, days to weeks of bad cough, and the potential for dehydration, pneumonia, or other complications leading to hospitalization. It spreads easily among children and is a major cause of missed school days for children and missed work days for their parents. In any given year, about 25% of Cumberland County kids get influenza. A few years ago, with swine flu, it was between 40% and 70%, depending on the age group.
Does my child need to separate vaccination for seasonal influenza and for swine flu? A few years ago, there were two separate flu vaccines: seasonal and swine flu. For the past couple of years, they have been combined into one seasonal flu vaccine.
How is the vaccine administered? Children over six months of age can get the injected flu vaccine. Children over two years of age can get the nasal vaccine. However, some children with certain medical conditions, like active asthma, should get the injectable vaccine rather than the nasal vaccine. Ask us if you’re not sure.
Is the nasal form as good as the injectable form? It may be better! One research study suggested that the nasal form was more protective against influenza disease than the injectable form was.
How many shots does it take? Children over nine years old need one dose of flu vaccine this fall. Some children 6 months to 8 years old may need two doses of vaccine at least four weeks apart. However, kids 2 to 8 years old who have received both a seasonal flu vaccine and a vaccine containing swine flu, may only need one dose. Ask us if you’re not sure.
What about my young infant? Children under six months old cannot be vaccinated, so we encourage you to protect them by having the people around them vaccinated: mom and dad, siblings, babysitters, grandparents, etc.
Does the vaccine interact with any other vaccines? The injected vaccine can be given at any time in relation to any other vaccines. Unless it’s given on the same day, the nasal vaccine (FluMist) should not be given within 1 month of the MMR and Varicella vaccines, which our practice gives at 12 months of age and with the kindergarten vaccines. (It isn’t harmful — it’s just that FluMist isn’t nearly as effective if given within a month of these vaccines.)
Where can I read more about flu vaccination? Read the US Centers for Disease Control’s flu update.
Does my child really need a flu vaccine?
- The most important reason to vaccinate your child against the flu is to prevent the rare cases of death. Each year, in this country, flu causes 50-150 pediatric deaths. The majority of these children are otherwise completely healthy kids just like yours. The flu virus can attack the heart, brain, lungs, and kidneys causing these organs to fail. Additionally, tens of thousands of children are hospitalized with serious complications related to the flu. Most of the children who are hospitalized and who die from the flu in this country are children who have not received the vaccine. The vaccine is nearly 100% effective at preventing death and the serious complications that lead to hospitalization.
- Even an uncomplicated course of influenza will make your child feel miserable and keep them out of school for a week. The flu causes a nasty cough that can linger for 2-3 weeks. Consider how this could affect your child’s schoolwork and athletic participation. Who will stay home with your child when he or she is ill? Can you afford that much time off work?
- If your child catches the flu, he or she can easily spread it to family members and friends. Does your child visit elderly grandparents? How would you feel if that grandparent got the flu from your child? Yes, the elderly do receive flu vaccinations, but because their immune systems don’t respond very well to the vaccine many are left vulnerable to getting infected. Does your child babysit or visit with young children? Children under the age of 5 years are much more likely to develop serious complications from the flu. You wouldn’t want your child infecting a young child might who might get very ill.
- Do you have any special vacation plans between November and April? If one or more of your children comes down with the flu right before your vacation, how would that affect your plans?
Our doctors, staff, and children get the flu vaccines-we wouldn’t recommend anything for you or your family we wouldn’t do for ours!
Plateau Pediatrics conducted our annual patient satisfaction survey in May of 2014. Similar to previous surveys, this was a one page, written survey that patients were asked to complete over a 2 week period of time. We received 225 completed surveys during that time. We were very pleased with the feedback and appreciate all of those who participated. We would like to share our 2014 Plateau Pediatrics Patient Satisfaction Survey results with you; to view the full summary of results, click here.
This October 2013 and again in January 2014, the State of Tennessee is changing some elements of CoverKids. We want you to stay up-to-date with this information if it pertains to your family.
What’s changing about CoverKids?
Two things are changing:
- In October 2013, all kids with CoverKids are moving from BlueCross BlueShield’s network S to the TennCare Select network.
- In January 2014, about 1/3 of kids with CoverKids will be moved to a TennCare plan.
So in October, my child with CoverKids will have TennCare?
No. Kids with CoverKids will still have the CoverKids benefit package but the network will change to the TennCare Select network. (We agree this is a very confusing change.) Here’s what will change:
- Your choice of doctors and service providers will be more restricted.
- Your doctors will be paid about 30% less for providing the same services as before.
Most other things from the patient’s point of view will stay the same:
- You will still have the same benefit package – checkups, sick visits, hospital care, shots, medications, etc. will be the same.
- You’ll have the same co-pays as before.
Will Plateau Pediatrics continue to take my insurance?
Yes. All 5 providers at Plateau Pediatrics are in-network with TennCare Select and take all the TennCare plans.
Will my child’s other doctors still take my insurance?
While many of the specialists, dentists, therapists, etc. that our patients see also participate in the TennCare Select network, many of them do not. We know that some of our patients who have been seeing a specialist will have to switch specialists, because their current specialist does not take TennCare Select. If you are not sure whether your child’s specialists or other providers take TennCare Select, we encourage you to contact their office as soon as possible. If you need new specialists, please let us know soon – establishing care with a new specialist can sometimes take months.
What happens in January?
In January, some families with lower incomes will be moved from CoverKids to a TennCare plan. Unlike the October change, it’s not just a network change – you will no longer be part of the CoverKids plan, and you will have TennCare.
How do I know whether the January change will apply to me?
Families whose incomes fall below a certain level will automatically be switched. In general, these will be kids ages 6-18 whose family incomes are below $1700/month (for a single parent with one child) to below $4400/month (for a family of 8).
The January change is a result of the Affordable Care Act (“Obamacare”) and does not have anything to do with decisions made by the State of Tennessee.
If my child is switched to TennCare, will he/she get TennCare Select too?
No. Your child will be randomly assigned to one of the regional TennCare plans. If you live in middle Tennessee (including Cumberland County), you will be assigned to Amerigroup or United Healthcare Community Plan. If you live in east Tennessee (including Bledsoe County), you will be assigned to BlueCare or United Healthcare Community Plan.
After being assigned to one of these plans, you can switch plans if you ask within 45 days of your reassignment. In general, we recommend United Healthcare Community Plan -- they are in network with nearly all the East Tennessee Children’s Hospital (Knoxville) specialists, as well as Vanderbilt and TC Thompson. Amerigroup only offers specialists in Nashville.
If you would like to switch plans, please contact our office.
What if I have more questions?
We want you to understand your insurance benefits. Most importantly, we want your kids to be able to transition smoothly to their new plan, with no interruptions in their health care. You can contact our billing department at (931) 707-8700, extension 4.
You can also contact TennCare/CoverKids at 1-800-924-7141.
Plateau Pediatrics is committed to listening to our patients. In 2012, we conducted two surveys in our office to hear your ideas for improving our services to you. We greatly appreciate your feedback, positive comments, and suggestions for improvement. Your compliments about our staff were refreshing and very much appreciated. Please read on to learn how we are addressing the concerns that were identified:
Your concern: No “Sick” and “Well” child areas in the waiting room.
We opted not to design our building this way (read here for a more detailed explanation why.) However, it is our goal to take you back to an exam room as quickly as possible. Between patients, a clinical staff member will sanitize and clean each exam room. We hope this will prevent any well child from getting sick and any sick child from getting sicker! Being taken back to an exam room does not necessarily mean the doctor or nurse practitioner is ready to see you, but it does limit your contact with other sick children.
Your concern: Not enough toys in the waiting room.
Because children who are sick frequently visit our clinic, keeping toys germ-free would be an impossible challenge. Instead, we offer activity packets with crayons that your child can take home! Please see the front desk receptionist for an activity packet for your child.
Your concern: It is sometimes difficult to talk to a real person when I call.
It is our goal to promptly answer the calls that we receive, however, we sometimes experience high call volumes. Also, we encourage you to take advantage of our nurse triage line! You can call 707-8785 during our office hours to speak to a triage nurse for any concerns you have with your child, including breastfeeding difficulty, behavioral issues, sick children, feeding questions, lab results, medication refills, physical and Head Start forms, and much more! If you are asked to leave a message, a nurse should call you back within 30 minutes to answer your questions concerning clinical advice and by the end of the day regarding prescriptions or referrals.
Your concern: Too much paperwork in the office.
We understand that your first visits here have substantial registration requirements. It is for this reason we offer all of your new patient paperwork and some patient questionnaires online to complete ahead of time. Also, our website allows you to create a patient account that you can use to send and receive messages, documents, and any other required paperwork.
Thank you again for your feedback. We hope future surveys will be as informative as these were!