Patient Mom Praises Plateau Pediatrics

Recently, we had a patient mom send us the following message through her portal account: " I'm so amazed that even though my family has only been with this practice for the past year, all of my children's growth charts and immunization records are up-to-date; even the records from their previous provider are included!! I am in awe everyday at the thoroughness of Plateau Pediatrics and the constant efforts to improve upon what is already the most efficiently ran doctor's office I've ever had the pleasure to be a part of. Thanks for all your hard work!!!"

We love hearing from our parents!  Thank you all for making Plateau Pediatrics so successful year after year!


Mental Health Cooperative Begins Seeing Patients at Plateau Pediatrics

Starting May 26, 2015, Mental Health Cooperative will begin seeing patients for initial evaluations and counseling services at Plateau Pediatrics.  A counselor will be available on Tuesdays and Thursdays.

Mental Health Cooperative accepts most insurances, for more information about their insurance polices click here.  If you would like to discuss scheduling an appointment for your child, please contact our Referral Coordinator at (931) 707-8700 x 7233.  If you would like to further discuss your child's behavioral or mental health issues, please contact a triage nurse at (931) 707-8700, option 2, to schedule a provider- parent consultation. 

2015 Summer Activities in Cumberland County

Cumberland Mountain State Park

All Season Activities include hiking trails, swimming, basketball, tennis and volleyball courts, horse shoes, playground, and softball fields.  For more information visit:


Cumberland Mountain State Park (CMSP)

Memorial Day–Labor Day Interpretative rangers will be available.  Tues-Sat with fun-filled, exciting programs offered daily.  Most programs are free of charge and program lists will be made available weekly.  For more information contact Ranger Monica Johnson at 484-6138.


Junior Golf Academy

June 1-3 from 8:00am-10:00am each day at The Bear Trace Golf Course.  It is designed to teach children ages 6-15 the basic fundamentals of golf, encourage play and practice, and develop social skills and emotional control.  For more information call (931) 707-1640, (931) 788-3301, or (931) 922-4653.


National Trail Day at CMSP

June 6 at 10:00am We will be hiking the Pioneer Short Loop Trail, an easy to moderate three mile loop.  Meet at the boat dock parking lot.  For more information, call the park office at (931) 484-6138.


Meadow Park Lake 15th Annual Kid’s Fishing Derby

June 6 from 6:30am-12 noon City of Crossville, TWRA, and Veolia will host a free fishing derby for children ages 5 yrs-15 yrs at Meadow Park Lake.  Participants must bring: Parent/Guardian, fishing pole/tackle, and/or bait.  Trophies awarded to total weight winners in Divisions (ages 5-8), (ages 9-12), and (ages 13-15).


Open Gym at SEA

June 6 Open gym from 9:00am-11:00am at Stevie’s Elite Athletics located at 2954 Hwy 70 North in Crossville.  $8 for members and $10 for nonmembers.  For more information call (931) 456-7321.


CRYSA Soccer Fall

Now-June 7 Registration for fall soccer.  Late registration is June 8-14 ($60). For more information call (931) 456-6632.


Junior Ranger Camp at CMSP

June 8-12 (ages 8-12) and June 15-17 (ages 5-7) Application submission is June 1st.  All applications must be picked up and turned in at the park office.  For additional information, contact Ranger Monica Johnson at 484-6138.

$25/child and space is limited

Kids Night Out at SEA

June 12 from 6:30pm-10:00pm at Stevie’s Elite Athletics located at 2954 Hwy 70 North in Crossville.  $20/member and $25/nonmember.  There is a $5 discount for each additional sibling.  Call (931) 456-7321 for more information.


Back Handspring Clinic at SEA

June 13 from 9:00am-11:00am at Stevie’s Elite Athletics located at 2954 Hwy 70 North in Crossville$20 for members and $25 for nonmembers.  Call (931) 456-7321 for more information.


Kid’s Day at the Visitor Center

June 16th from 12:00pm-4:00pm at the visitor center across from Stone Memorial High School.  There will be a prize wheel, refreshments, live animals, sidewalk chalk for drawing and more.  For more information, call Beth Davis at (931) 787-1755.


Sequatchie Summer Soccer Camp U7-U9& U10-U14

June 22-26 This camp is ideal for youth players who are excited about soccer and interested in learning the game in a FUN, skill-building environment. The player-centric training curriculum is designed to build self-confidence through positive reinforcement and provide kids with a solid foundation of soccer skills. To register, send an email to



Friday Night Air Summer Concert Series

June 26 Outdoor concerts offering a wide variety of music samplings starting at 6pm each scheduled Friday.  They will be performed at the Spirit Broadband Amphitheater.  For more information call (931) 484-6133 or visit


Outdoor Adventure Weekend at CMSP

June 27-28  Geared to youths 13 years and older, this is a great opportunity to learn about nature and its habitats, fundamentals of camping, kayaking, rock climbing, and “Leave No Trace” principles.  Applications available at the park office or online at  CMSP Office:  (931) 484-6138.  Contact Ranger Monica Johnson.

$30-Space is limited to 10 campers.

Cumberland Mountain State Park

July 4th Join us for our 6th Annual 4th of July Parade!!  Decorate your bike, vehicle, dog, and yourself to show off your Independence Pride!!  Parade will begin in the office parking lot and end at the upper playground area for a variety of activities.  Family games, watermelon seed spitting contest, homemade ice cream, and the winner of the Independence Pride contest will be chosen.  Meet in the Office Parking Lot @ 10:00am.  For more information, call the park office at (931) 484-6138.


Centennial Park

July 4 City Annual Firework's show at Centennial Park.  For more information contact Billy Loggins at (931) 787-1956.

Free viewing

Kids Night Out at SEA

July 10 from 6:30pm-10:00pm at Stevie’s Elite Athletics located at 2954 Hwy 70 North in Crossville.  $20/member and $25/nonmember.  There is a $5 discount for each additional sibling.  Call (931) 456-7321 for more information.


Back Handspring Clinic at SEA

July 11 from 9:00am-11:00am at Stevie’s Elite located at 2954 Hwy 70 North in Crossville.  $20/member and $25/nonmember.  Call (931) 456-7321 for more information.


Friday Night Air Summer Concert Series

July 24 Outdoor concerts offering a wide variety of music samplings starting at 6pm each scheduled Friday.  They will be performed at the Spirit Broadband Amphitheater.  For more information call (931) 484-6133 or visit


Open Gym at SEA

July 25 Open gym from 9:00am-11:00am at Stevie’s Elite Athletics located at 2954 Hwy 70 North in Crossville.  $8/member and $10/nonmember.  For more information call (931) 456-7321.


Friday Night Air Summer Concert Series

August 21 Outdoor concerts offering a wide variety of music samplings starting at 6pm each scheduled Friday.  They will be performed at the Spirit Broadband Amphitheater.  For more information call (931) 484-6133 or visit


Upward Basketball and Cheerleading

Registration in August. For more information visit:

$50-60 for basketball $53-63 for cheerleading

Obed River Park, Arboretum, and Trail

All Season Paved walking trail for walkers, runners, rollerblades, and bicycles. Please call (913) 484-9571 for more information.


Piney Falls

All Season Walking trails with waterfalls. For more information please visit:


Justin P Wilson Cumberland Trail State Park

All Season Hiking trails with waterfalls, streams, overlooks, and more. For more information visit:


Ozone Falls Natural Area

All Season Walking trail with waterfall. This waterfall was used as a film location for the movie “The Jungle Book”. For more information visit:


Wildwood Stables

All Season Pony Rides ($10), horseback riding, hayrides, and bonfires. Visit or call (931) 484-3733 for more information.

Prices vary and reservations are needed.

Cumberland County Playhouse

All Season Variety of shows, events, classes and more.  Visit or call (931) 484-8402 for more information.


TAD Activity Center

Hosts an after school program, summer programs, and special events such as basketball tournaments, arts and crafts, and other fun activities. For more information visit call 931-456-2859.


Art Circle Public Library

Several reading programs and events are being offered from summer reading clubs to movies.


Bounce Partyz Fun Zone

All Season An indoor inflatable fun zone offering open play, birthday parties, and lock-ins located in Vanity Fair Mall.  Rates vary: Mon-Thurs $5, Fri-Sun $7 for unlimited bounce time.  For more information call (931) 456-9524.

$5-$7/child for unlimited bounce time

2014 Patient Satisfaction Survey Results

Plateau Pediatrics conducted our annual patient satisfaction survey in May of 2014. Similar to previous surveys, this was a one page, written survey that patients were asked to complete over a 2 week period of time. We received 225 completed surveys during that time. We were very pleased with the feedback and appreciate all of those who participated. We would like to share our 2014 Plateau Pediatrics Patient Satisfaction Survey results with you; to view the full summary of results, click here.

CoverKids Changes

This October 2013 and again in January 2014, the State of Tennessee is changing some elements of CoverKids. We want you to stay up-to-date with this information if it pertains to your family.

What’s changing about CoverKids?

Two things are changing:

  1. In October 2013, all kids with CoverKids are moving from BlueCross BlueShield’s network S to the TennCare Select network.
  2. In January 2014, about 1/3 of kids with CoverKids will be moved to a TennCare plan.

So in October, my child with CoverKids will have TennCare?

No.   Kids with CoverKids will still have the CoverKids benefit package but the network will change to the TennCare Select network.   (We agree this is a very confusing change.)   Here’s what will change:

  • Your choice of doctors and service providers will be more restricted.  
  • Your doctors will be paid about 30% less for providing the same services as before.

Most other things from the patient’s point of view will stay the same:

  • You will still have the same benefit package – checkups, sick visits, hospital care, shots, medications, etc. will be the same.
  • You’ll have the same co-pays as before.

Will Plateau Pediatrics continue to take my insurance?

Yes.  All 5 providers at Plateau Pediatrics are in-network with TennCare Select and take all the TennCare plans.

Will my child’s other doctors still take my insurance?

While many of the specialists, dentists, therapists, etc. that our patients see also participate in the TennCare Select network, many of them do not.  We know that some of our patients who have been seeing a specialist will have to switch specialists, because their current specialist does not take TennCare Select.  If you are not sure whether your child’s specialists or other providers take TennCare Select, we encourage you to contact their office as soon as possible.  If you need new specialists, please let us know soon – establishing care with a new specialist can sometimes take months. 

What happens in January?

In January, some families with lower incomes will be moved from CoverKids to a TennCare plan.  Unlike the October change, it’s not just a network change – you will no longer be part of the CoverKids plan, and you will have TennCare.

How do I know whether the January change will apply to me?

Families whose incomes fall below a certain level will automatically be switched.  In general, these will be kids ages 6-18 whose family incomes are below $1700/month (for a single parent with one child) to below $4400/month (for a family of 8).

The January change is a result of the Affordable Care Act (“Obamacare”) and does not have anything to do with decisions made by the State of Tennessee.  

If my child is switched to TennCare, will he/she get TennCare Select too?

No.  Your child will be randomly assigned to one of the regional TennCare plans.  If you live in middle Tennessee (including Cumberland County), you will be assigned to Amerigroup or United Healthcare Community Plan.   If you live in east Tennessee (including Bledsoe County), you will be assigned to BlueCare or United Healthcare Community Plan.

After being assigned to one of these plans, you can switch plans if you ask within 45 days of your reassignment.    In general, we recommend United Healthcare Community Plan -- they are in network with nearly all the East Tennessee Children’s Hospital (Knoxville) specialists, as well as Vanderbilt and TC Thompson.  Amerigroup only offers specialists in Nashville.

If you would like to switch plans, please contact our office.

What if I have more questions?

We want you to understand your insurance benefits.  Most importantly, we want your kids to be able to transition smoothly to their new plan, with no interruptions in their health care.  You can contact our billing department at (931) 707-8700, extension 4.

You can also contact TennCare/CoverKids at 1-800-924-7141.

Patient Satisfaction Survey Results

Plateau Pediatrics is committed to listening to our patients. In 2012, we conducted two surveys in our office to hear your ideas for improving our services to you. We greatly appreciate your feedback, positive comments, and suggestions for improvement. Your compliments about our staff were refreshing and very much appreciated. Please read on to learn how we are addressing the concerns that were identified:

Your concern: No “Sick” and “Well” child areas in the waiting room.

We opted not to design our building this way (read here for a more detailed explanation why.) However, it is our goal to take you back to an exam room as quickly as possible. Between patients, a clinical staff member will sanitize and clean each exam room. We hope this will prevent any well child from getting sick and any sick child from getting sicker! Being taken back to an exam room does not necessarily mean the doctor or nurse practitioner is ready to see you, but it does limit your contact with other sick children.

Your concern: Not enough toys in the waiting room.

Because children who are sick frequently visit our clinic, keeping toys germ-free would be an impossible challenge. Instead, we offer activity packets with crayons that your child can take home! Please see the front desk receptionist for an activity packet for your child.

Your concern: It is sometimes difficult to talk to a real person when I call.

It is our goal to promptly answer the calls that we receive, however, we sometimes experience high call volumes. Also, we encourage you to take advantage of our nurse triage line! You can call 707-8785 during our office hours to speak to a triage nurse for any concerns you have with your child, including breastfeeding difficulty, behavioral issues, sick children, feeding questions, lab results, medication refills, physical and Head Start forms, and much more! If you are asked to leave a message, a nurse should call you back within 30 minutes to answer your questions concerning clinical advice and by the end of the day regarding prescriptions or referrals.

Your concern: Too much paperwork in the office.

We understand that your first visits here have substantial registration requirements. It is for this reason we offer all of your new patient paperwork and some patient questionnaires online to complete ahead of time. Also, our website allows you to create a patient account that you can use to send and receive messages, documents, and any other required paperwork.

Thank you again for your feedback. We hope future surveys will be as informative as these were!

Fluoride Varnishes Now Available at Plateau Pediatrics!

Are your child's teeth protected?

Fluoride varnish is used to help protect teeth from cavities. The varnish is painted on. It is sticky so it stays on the teeth longer than other ways fluoride is provided. It makes the outside of the teeth harder and helps prevent decay.

Your child may qualify for fluoride varnish if he/she:

  • is covered by a Tenncare Insurance Plan
  • is between 3 and 5 years of age
  • does NOT visit a dentist regularly

How is Fluoride Varnish applied?

A small piece of gauze is used to clean and dry the teeth. The varnish is painted onto the front and back, top and bottom of the teeth with a tiny brush. It forms a sticky covering over the tooth and becomes hard as soon as saliva in the mouth touches it. It takes less than 2 minutes to varnish the teeth.

Ask us today if your child qualifies for fluoride varnish! Service available in our office on Tuesday, Wednesday, and Friday mornings!

Plateau Pediatrics Achieves Medical Home Certification

NCQA Seal,  160x143

Plateau Pediatrics has been recognized by the National Committee for Quality Assurance (NCQA) as a Patient Centered Medical Home. This program measures a practice's ability to provide systematic, comprehensive, patient-centered quality care for its community. We were delighted to achieve the highest level of recognition, making us the second pediatric practice in Tennessee to be recognized, and the first Level 3 practice in Tennessee.

The American Academy of Pediatrics believes that the medical care of infants, children, and adolescents ideally should be accessible, continuous, comprehensive, family centered, coordinated, compassionate, and culturally effective. It should be delivered or directed by well-trained physicians who provide primary care and help to manage and facilitate essentially all aspects of pediatric care. These characteristics define the "medical home."