Portal

Welcome to Plateau Pediatrics Patient Portal! Registration is quick and easy!

• Provide one of our staff members with your email address by calling our office at (931) 707-8700 or by dropping by.
• You will receive a welcome email to the email address provided. This usually hits your inbox within 15 minutes of your email address being added to our system. Be sure and check your spam, junk, or quarantine folders!
• Click the sign-up button in the email.
• You will be directed to the portal where you will enter your child's date of birth and create your unique password. Passwords should be at least 8 characters in length and include an upper case letter, a number, and a special character.  An example of a password meeting these requirements is NewPortal26!
• Click the sign up button and you will be routed to the log-in screen.
• Enter your email address and the password you just created.
• A pop up will ask you to accept the Terms and Conditions. Review each item, to agree, click the I agree checkbox.
• Click Continue.
• Congratulations! You have now successfully completed your portal registration. Any children  you have access to should show on your Dashboard.  If you don't see one or more of your chldren, please call our office at (931) 707-8700 ext. 7266.

• Sign into the portal at https://platpeds.portal.officepracticum.com or click the Portal link in the upper right corner of this page.
• After signing into the portal, you will see a list on the right side labled People I Manage which will contain a list of the children you have access to in our system.  If you have a child and he or she does not show in this list, please contact our office at (931) 707-8700, ext. 7266.
• You will see various widgets such as documents, messages, appointments, and more. You can use these widgets to navigate to the different sections of the portal or you can use the side navigation bar.
• Certain areas will require you to perform a Switch Account function. This will enable to you see an individual child's information. To switch accounts, simply click the child's name on the dashboard under People I Manage. You can also click on your name in the upper left corner and select Switch Account. A list of your children will populate in the drop down menu.
• To return to the Dashboard at any time, simply click the Home button in the sidebar.

• View upcoming appointments in the Appointments section or request a new appointment.
• View documents that have been made available to you on the portal in the last 12 months or request a new document.
• Read messages sent to you by our office on the portal or send us a message.
• View your balance and pay your bill.
• View medications and request refills.
• View non-confidential lab results once they have been reviewed by your provider.
• View patient education handouts made available on the portal
• View a portion of your child’s medical records including immunizations, growth charts and vital signs.
• Complete Surveys prior to your visit! Follow the link in the portal message, enter the PIN provided, and complete the survey as directed. You can copy and paste the PIN for easy entry.

• The Welcome email is active for 7 days.  After that time frame, a new Welcome email will need to be requested from our office.
• You will only be able to see children you have legal authority for (biological or adoptive parent, power of attorney, legal guardian, or conservator). Please ensure we have the most up-to-date legal documents if you are responsible for a non-biological child.
• Portal messages and requests for appointments, prescriptions, and documents sent after hours will not be returned until the next business day.
• Anywhere you see a blue cloud button, items on that page can be downloaded and printed or saved to your computer.
• Questions? Need help? Call the office at (931) 707-8700 ext. 7266.  A member of our staff will be happy to assist you.